Frequently Asked Questions

Test Preparation

ProviTrace staff creates a safe and comfortable atmosphere to make your testing collection process as secure, quick and relaxed as possible while protecting your privacy.

When visiting a lab, you should bring:

• The CCF test request form from a health care professional / employer / agency requesting the laboratory testing. 
• A current insurance identification card (Medicare, Private Insurance or HMO/PPO). 
• A photo ID (for example, a driver's license or employee identification badge) 
• A health spending account card, credit card or account debit card. 
• Children must be supervised at all times while at our labs. Please plan ahead.

Note: You may not bring children inside the collection area during a drug screen procedure.

GUEST SERVICE CANCELLATION

We require a 24-hour cancellation notice for all testing services.

TESTING CENTER INFORMATION

We suggest that you arrive 10-15 minutes prior to your appointment; if you are a first-time client, a client consultation form will be completed prior to service.

LATE ARRIVALS

We regret that late arrivals will not receive an extension of scheduled service and will be responsible for full-service fees.

CHILDREN & TEENS

The minimum age requirement for services is defined by local, city and state ordinances. Children under 12 are not permitted in lab and testing area or treatment rooms unless being served. Please arrange for childcare prior to visit.